1. Introduction
Welcome to slotsmy. This Privacy Policy explains how we handle your personal information when you use the slotsmy.fun platform. This document is published in line with our responsibilities as a trusted data controller and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
When you register an account, make a deposit, play games, or simply browse our website, we collect certain information to ensure your experience runs smoothly and securely. We understand that personal data is sensitive, and we are committed to protecting it responsibly.
This policy applies to all slotsmy.fun users regardless of access method — whether via desktop web browser, smartphone, or our mobile app. By using the platform slotsmy, you agree to the practices described in this Privacy Policy.
2. Data We Collect
We only collect data that is strictly necessary to provide a secure, fair service that meets industry standards. The following are the types of data we collect:
Data You Provide Directly
- Personal identification information: Full name, date of birth, gender, national ID or passport number.
- Contact information: Email address, phone number, and residential address.
- Financial information: Payment method details such as bank account number, bank name, and e-wallet details used for deposits and withdrawals.
- KYC verification documents: Copies of MyKad, passport, utility bills, or bank statements submitted during the account verification process.
- Support communications: Records of live chat conversations, emails, and any submissions you send to our team.
Automatically Collected Data
- Technical data: IP address, browser type, operating system, and screen resolution.
- Session data: Pages visited, session duration, links clicked, and navigation flow within the platform.
- Game data: Wagering records, wins, losses, transaction history, and bonus activity.
- Device data: Unique device identifier when you use the slotsmy mobile app.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Registration Details | Identity verification, account management | Throughout the active account period + 5 years |
| KYC Documents | Legal compliance, anti-money laundering | Minimum 5 years after account termination |
| Transaction Records | Payment processing, financial audits | 7 years (accounting requirements) |
| Game Logs | Dispute resolution, system analysis | 2 years |
| Cookie & Session Data | User experience improvement | 13 months or until deleted |
3. How We Use Your Data
Every piece of data we collect has a clear purpose. slotsmy Does not use your data arbitrarily. The following are the primary purposes for data use:
- Account management: Register your account, verify your identity, and enable secure access to the platform.
- Transaction processing: Handle deposits, withdrawals, and all financial activity in your account accurately and promptly.
- KYC & AML Compliance: Meet legal obligations related to identity verification and anti-money laundering compliance.
- Platform security: Detect and prevent fraud, bot usage, system manipulation, and other unauthorised activities.
- Customer support: Help you resolve issues, answer enquiries, and handle complaints more efficiently.
- Service improvement: Analyse usage patterns to improve platform performance, interface, and overall player experience.
- Service communications: Send important notifications related to your account, security, and platform updates — not unauthorised advertising.
- Responsible gaming: Monitor gameplay patterns to identify players who may require assistance or additional protection.
4. Data Sharing with Third Parties
slotsmy Does not sell or trade your personal data. However, there are specific situations where we may need to share information with external parties for legitimate reasons:
- Payment providers: Required transaction details are shared with payment gateway providers (such as FPX, DuitNow, and e-wallet operators) solely for the purpose of processing your deposits and withdrawals.
- Technology service providers: Third parties who assist us in operating the platform, such as cloud infrastructure providers and security services, are subject to strict confidentiality agreements.
- Regulatory bodies & law enforcement: When required by law or court order, we may be obligated to disclose certain information to authorised authorities.
- Audit partners: Minimised and anonymised information may be shared with independent auditors for the purpose of verifying game fairness and compliance with industry standards.
In all of the above cases, we only share data that is strictly necessary, and each third party is required to protect that information in accordance with the security standards set by slotsmy.
5. Data Security
Protecting your data is among our highest priorities slotsmy. We continuously invest in security infrastructure to ensure your information is always protected against unauthorized access, loss, or misuse.
Key security measures we employ include:
- 256-bit SSL Encryption For all communications between your browser and our servers — all data transmitted is fully secured.
- Encryption of data at rest — sensitive data such as payment details and KYC documents are stored in encrypted form, not as plain text.
- Two-factor authentication (2FA) Available to all player accounts as an additional layer of protection during login.
- 24/7 Monitoring By our security team to detect any suspicious activity or intrusion attempts.
- Strict internal access controls — only authorised staff with a legitimate job requirement may access player personal data.
- Regular security audits By independent parties to ensure our systems consistently meet current standards.
6. Cookies & Tracking Technologies
slotsmy Use cookies and similar tracking technologies to enhance your browsing experience and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login session verification and game cart. Cannot be disabled.
- Performance cookies: Collect information about how visitors use our site — most visited pages and error messages. All data is anonymised.
- Functional cookies: Allow the platform to remember your preferences such as language, region, and display settings.
- Analytics cookies: Help us understand aggregate usage patterns for platform improvement. We use trusted third-party analytics tools.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality. Non-essential cookies can be disabled without impacting your core gaming experience.
7. Your Rights Over Personal Data
As a player slotsmy, you have certain rights regarding your personal data in accordance with the Personal Data Protection Act 2010. We respect and facilitate the exercise of these rights:
To exercise any of the above rights, you may submit a request to our data protection team via support email or live chat on the platform. We will process your request within 30 business days.
8. Data Storage & Transfer
Your personal data is stored on servers located in regions that comply with established data protection standards. slotsmy Ensure that any cross-border data transfers are carried out with adequate safeguards, including appropriate data transfer agreements.
We retain your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymized in accordance with our data disposal procedures.
The minimum retention period for key data categories is as stated in the table in section 2. Data associated with active accounts will continue to be retained for as long as your account exists and remains active on the platform.
9. Privacy Policy Amendments
slotsmy May update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant amendments will be communicated to you via in-platform notification or your registered email at least 14 days before the changes take effect.
The "Last Updated" date at the top of this document will always be revised whenever changes are made. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
10. Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the slotsmy data protection team slotsmy Here to help. You can reach us via:
- Live Chat 24/7 — the fastest way to get an immediate response in Bahasa Malaysia.
- Support email: [email protected] (we will reply within 2 business days).
- Via the complaint form in the "Support" section of your account after logging in.
We are committed to addressing every privacy-related inquiry seriously and professionally. Your trust is the foundation of our relationship with you as a player slotsmy.